Customer Testimonials
Rob was very accommodating when I called to come look at a vehicle I was interested in!! The Lincoln Corsair was everything I was looking for!! Rob and Kelly worked well with me in getting into my new vehicle— no pressures!! Thank you !!
Great sales experience with TJ Lovato and the entire team. TJ worked hard to get the the best deal possible for this highly popular truck. Always great service on my previous Maverick from that department. Everyone has been helpful whenever I needed them. The pick-up and delivery service is great!
Lack of communication, not explaining as well and paid delivery to my house that not great also delayed too long. I paid more than I expected. I wish vehicle can return it and I am regretting to purchase your dealership.
Took my Mazda CX9 into service due to a problem with the Auto Start App. Not only did they fix the problem at no cost, but provided a free wash and maintenance inspection. The mechanic shot a video of his inspection for us to view. Steve the Service associate/manager was very professional and courteous.
Sill-Terhar motors is as great place to purchase your next vehicle. The staff is very friendly and knowledgeable of the product they sell. They are also easy to work with.
We had an excellent experience in purchasing our Mustang Mach-E most recently. The whole process was easy and straightforward from start to finish. Gabe and Austin were both terrific, as was Robert in finance.
Tj and Ty are fantastic! They made the buying experience wonderful. I would highly recommend them and Sill-TerHar to anyone looking to purchase a vehicle.
Everyone was very helpful, polite, and got us in our new car in record time.
Very easy process and friendly/ helpful staff. I would recommend to anyone looking to buy a new car.
Great to work with. Had our truck prepared and ready to go when we arrived for delivery.
The best experience I have had with an auto dealership! Our salesman, Brian, was amazing! He listened to what I wanted and worked with me to get financing after a bankruptcy. Not only that, but my vehicle ended up having an issue, no fault of the dealership and he went out of his way to not only come get my vehicle but to personally drop it off to me at my job. Customer Service BEYOND!! I will be back and have already referred others to him.
Dealership is transparent in their pricing and willing to make great deals on cars. The salesperson I worked with, Adam, was very friendly, me a ton of personal attention, was highly and made every effort to ensure I understand the pricing I was being presented. I’m loving my new car and would purchase another vehicle from them in a heartbeat!
We were very impressed with Sill-Terhar . They were very easy to work with and very professional. We really like the car we bought and would recommend ;your dealership to anyone.
Sill-Terhar Motors was amazing and easy to deal with. It really was a no hassle purchase. The easiest purchase of a vehicle we have every had.
My initial experience when leasing the car was fine. Kelly was helpful and easy to work with. Service was acceptable through the lease. Near the end of the lease they emailed me to buy the car. I tried many times to call after the email and nobody answered their phone. I finally used Kelly’s cell. They said they would take the car early and it would be a wash. Then they called a day later to tell me I would have to pay a $1600 fee. I decided to accept even though they said it would cost nothing. I made ...
I would recommend Sill-Terhar to everyone. They are not like most dealerships, TJ was professional, friendly, and accommodating to our needs. Go see TJ if you are looking for a car.
I took my Ford F150 into this dealerships service department to get the well known "cam phasor" problem fixed (for the 2nd time, the first time was done under warranty). This time the fix was to be on my dime, to the tune of $4,000. I approved the amount and my only condition was the vehicle be done before I need to take it on my vacation in 3 weeks. They assured me that would happen. As you can guess, it did not happen. Very poor communication about the late delivery (had they told me earlier, I would not have ...
You have to constantly stay on these people to even get a call back. I visited this store twice for service, and both times I tried to call prior to confirm a few details, nobody bothered to call me back. If you’re antisocial, you’ll love this store.
We bought a used EV from them that qualified for a $4,000 rebate. They did not do the paperwork correctly and we have not been able to get our rebate. We have spent HOURS dealing with this and are having to resort to small claims court. They have finally (this is one year later) tried to correct their mistake but we have NO MONEY and now we are having to hire a tax specialist to deal with this. THEY HAVE NEVER APOLOGIZED.
What can we say, this is our 9th vehicle we have purchased from Jeff at Sill-Terhar Motors. He is always professional and helpful always walking us through new features and staying in contact with us through the process and after. I'm not the easiest person to work with when it comes to sales but Jeff has stuck with us and it has been a great relationship with him and everyone else at the dealership including the finance team. That's what makes their dealership stand it you are in a relationship with them not a business transaction. We live ...
Sill-Terhar Motors goal is to provide you with a vehicle that you will love and feel comfortable in. TJ is the rep to look for. He wants you to take your time in deciding the car of your choice so that you can leave their lot with a smile on your face. If you are looking for a car, go to Sill-Terhar motors.
Very friendly. Very thorough with a huge knowledge of the process. They went above and beyond the expectation
Bryan is an awesome and caring sales professional. Whether you’re trying to rebuild or fully established, he is the man to see.
Wonderful service and selection. We knew what we wanted, and it was delivered. Jeff got us in and out as we were always under time limitations.
Great service, friendly people, welcoming environment, fair prices. I feel like the people at Sill Terhar are my friends.
Best Ford dealership to work with. TJ was awesome as our sales person. Brought the truck right to our door.
TJ Lovata worked hard to get us just what we wanted. We're grateful to work with him and all the folks at Sill Terhar. Knowledgeable, friendly, great communications.
Sill-Terhar has alot of vehicles to choose from the sells men are very awesome Clint made the approval process very easy and I will definitely be coming back to make more purchases here in the near future
I bought my 2023 CX-9 in November 2023 from the STH dealer. Now in March 2024 my car won’t start. I called service and they said I could have it towed in right away but they couldn’t guarantee someone could look at it until April 17. The rep I spoke with was absolutely no help at all. Didn’t offer any support or anything.
Steven and Bobby were awesome to work with. Seamless transaction and really appreciated the honesty and forthright communication I experienced here. Will highly recommend the dealership and these individuals to my friends!
Truck sat at dealership for 3 months waiting for clutch replacement. Heard nothing first month, but was finally told first service advisor had walked off the job. Visited dealership once a month in person, but heard nothing but excuses. In most instances had to wait 10 to 30 minutes just to visit with the advisor. Dealer lost first set of car keys so I had to bring over my spare set Now that set has gone missing. Dealer unable to perform any sort of diagnosis or start repair. Had the truck towed to an independent garage for repair today. They are promising repair ...
When I purchased my vehicle from Sil Terhar Ford they emphasized their service quality and ability to support my purchase. However, on 12/15/2023 the Ford wrench light appeared on my dashboard indicating a powertrain issue. Upon contacting the dealership I was informed that they could not service this critical error until 04/01/2024 (April Fools?). Not sure what is going on with their service department but be aware that they seem to have problems supporting your purchase.
This will be the seventh vehicle I have purchased from Sill-TerHar since the early 90s. I found a dealership to be honest, responsive and friendly. Both my wife and I appreciate how they treat us and don’t talk down or pressure us.
Very courteous and upfront with us. Always responded quickly as we were out of state.
Scott Peterson went above and beyond to help us select a car for our 16 year old son!
The drop off was good for our F150 truck. Everything appeared very professional. Then it was time for pick-up. We paid our bill was handed our fob and were told the truck was in the first row outside service center. No Truck! Went back in Isaac says it is there first row , anyone could see from the open doors it was not there! We went on a lot searched ourselves No truck! A lot guy came to help no truck. We asked Isaac again for help he requested Jake ( service mgr) also to help. Theses two acted like it was ...
Completely friendly service. No hiccups with my trade in. I received everything I wanted out of the deal.
Jeff Callies & Scott Peterson went above and beyond to help us select the 23' Lincoln Navigator. Originally we were in the market for a 23' Expedition. Theiy were patient, answered all our question's, and provided us with "White Glove" treatment is so appreciated and so rare in today's society of minimal personal interaction by the corporate owned mega dealers. Cole Gilmore assisted with making the numbers work for everyone. Fair price, great customer service - tribute to Jack Terhar for creating a culture of caring and emphasizing that without customers they have no business.
The salespeople, especially Ian, were exceptionally professional. They listened to my requests and responded to my satisfaction. I needed to have a power cable removed from my suv trade in that was hidden beneath the floor panels (it ran from under the hood to behind the rear seat). They removed it and returned it to me a couple days after my purchase. I would recommend them to anyone looking to buy a car. My wife has also purchased a car from them - double the thoughts noted.
The folks at Sill-TerHar are truly outliers as far as Denver area dealers are concerned. The sales folks were kind, extremely knowledgeable, patient and not pushy. I ordered a vehicle that was in short supply and waited nearly a year for delivery. They were communicative and transparent during the entire process. During that year I visited other dealers to see if I could get a different brand vehicle sooner. I could have, but those other dealers were not a pleasure to work with like Sill-TerHar. Ultimately, I went home with the perfect car exactly as ordered and 0.9% financing. Financing rates ...
Pleasant sales staff and very helpful, Did not pressure us at all and the whole process was very smooth and timely..
Great shopping experience. They made it so easy and there was no stress of any kind. Kaid Chapman and the whole team did everything they can to have me drive off with a brand new truck I so wanted for awhile. I for sure will be coming back when I decide to get another vehicle.
They are an excellent dealer with a friendly staff that are incredibly welcoming and knowledgeable.
It was a nice and comfortable place. The salesman Bryan was the best. I know what people say about salesmen (just out for the sale) Bryan was different, he really seemed to care that we got a good deal and a great truck Thank you, Bryan, and see you in a few years to upgrade
I had a couple of recalls on my Escape I called about 2 months ago and was put on a waiting list for the first recall. I was told they’d let me know when they had the parts. Brody called and we set up a mobile service, I also asked about the second recall and was told they would take care of it. Greg came to my work place with their mobile service and took care of the first recall within 30 minutes. He did an inspection for the second recall and I was told he’d be back to fix ...
I am 100% disabled due to Agent Orange. Sill Terhar Ford in Broomfield, CO brought their mobile service truck to my home to do some recall work and change the oil .. So very THANKFUL! .. What a BLESSING!🙏
STEER CLEAR OF THIS DEALERSHIP!!! Absolute worst place to do business. Horrible Communication. Horrible Customer Service. Horrible Order Entry. Horrible Follow-up with Customers. Zero (0) star rating! Had to leave a 1 because the system will not accept review with 0 stars. My example is based on an Order placed Nov 15, 2021, for a 2022 vehicle. Order was supposed to get converted to a 2023 due to supply chain issues. Instead, the order was overwritten with someone else's order in September 2022. After 9 months of repeatedly reaching out to the dealership and salesman was finally told 9 months later that the vehicle Ford Motor Company and I ...
STEER CLEAR OF THIS DEALERSHIP!!! Absolute worst place to do business. Horrible Communication. Horrible Customer Service. Horrible Order Entry. Horrible Follow-up with Customers. Zero (0) star rating! I had to leave a 1 because it will not accept 0! My example is based on an Order placed Nov 15, 2021, for a 2022 vehicle. Order was supposed to get converted to a 2023 due to supply chain issues. Instead, the order was overwritten with someone else's order in September 2022. After 9 months of repeatedly reaching out to the dealership and salesman was finally told 9 months later that the vehicle Ford Motor Company and I were tracking as ...
Was a great experience and made the process really simple. I highly recommend this dealership.
Sill-Terhar Motors has had a great reputation for as long as I can remember! The purchase of our new 2023 Escape Hybrid plugin helped keep that reputation in tact!
Everyone was great!! Second F 150 we purchased there and we live almost 100 miles away.
Jason was so helpful, he was patient and wanted to help us get what we needed and always cared for our needs. He had great communication!
You can tell when a dealership has what it takes to be at the top during the transaction and Sill-TerHar Motors definitely has it! Great customer service, thank you!
From Sales to Finance, this was a great experience! TJ was a pro and knew the truck inside and out.
Warning!!! First they’ll show you the Carfax that’s doesn’t show accident while the AutiiCheck does!! And the worse is they increase the price they agreed to a few days earlier….worst dealer around…not to mention dealer fee $799 which is highest you’ll find!!! Don’t buy anything here!!!
I was very happy with my 2018 GMC Terrain purchase last March until the catalytic converter went out. HOWEVER, the team here did everything they could to get my car in immediately with a loaner ready to go. They were in regular contact with me throughout the process and were able to fix this issue under a GM warranty that Alpine GMC told me didn't exist and wanted to charge me $2,500 for. Their customer service and care is outstanding.
John Estrada and Dan O'Bryan are incredibly patient and allowed us to take our time to make a decision on the purchase of our new Bronco despite it being a high demand vehicle. Chris Kocourek again made it happen for us and we are very pleased. Once again, you guys are awesome.
As a woman, car shopping is extremely frustrating due to the amount of mansplaining and undermining- I personally shopped at 6 different Fords in the Denver area and Sill was by far the most respectful, honest/transparent, and smoothest experience you could want when purchasing a new vehicle. They have earned my business for life and I am excited to refer family and friends to TJ (sales) and Robert (finance). 🙂
Very professional, prompt, friendly and knowledgeable. It's my second car from them and they provide all my service needs.
This was our first time purchasing a new vehicle and Sill-Terhar Ford was great! The best part of the experience was Ryland. He made every effort (he didn't just say it to make him or Ford look good... he went out and actually made it happen) to make this purchase come to life. Ryland made us feel like we were a part of the Sill-Terhar family by making sure all the moving parts were organized and completed so we would have the car to drive in time for our move! Thank you Ryland and thank you Sill-Terhar Ford for ...
We have been going to Sill-Terhar for our cars since the early 1990's and will keep going back. They will work with you and ensure you are happy with the purchase.
SilTerHar has failed again! Bad customer service starting with the phone receptionist who clearly doesn't understand her job to the service team who is always too busy to pick up the phone to answer questions! Quit their Quick Lane service due to the management's arrogant attitude when mistakes were made, blaming me for not getting a call to pick up my car..."t must be your cell service" I was told. What a joke!
Complete discrimination! Don’t go here. Don’t speak with sales manager Fred White. I am extremely shocked at Fred’s attitude and the fact he is treating a Volvo customer with the most disrespect possible. Rude and extremely unprofessional. Completely unacceptable, especially when the dealership and Roman dropped the ball on this. Rather than offer to reschedule for another day or a solution, Fred rolled his eyes and kicked my parents out of the dealership. It clearly is not my parents’ fault. This dealership refused to accept my parents’ XC90 return on 8/27/22. They were rudely turned away and was ...
The sales guy was nice... then he stopped returning my calls and texts after they found out they couldn't get me the car I was looking for. To make things worse they are trying to keep my $1000 deposit AFTER NOT getting me the car they promised. No problem, I have a great relationship with my credit card company. I hope they don't mind a chargeback, I should have my refund from Visa in about 10 days.... forcefully given back to me. LOL. No problem, I bought from someone ethical. Look at all the OTHER bad reviews about these folks ...
Great people! Fun staff! Kept me in the loop. Answered all my questions. What else is there to say.
Took my truck for diagnosis and that same night it was stolen. I used to like sill tehar because of the price vs others dealerships but after this I'll NEVER take any of my cars there. You would figure they have better security or ateast lock up the gates but clearly not. So if you take your car there take everything out from it if you drop it of or even wait for the service. Extremely disappointed in their security. All I got was tickets for an event but that does not and will not compensate for my beautiful ...
Dean was super helpful. Got me all the quotes I needed and was responsive. Worked very hard to make sure I was kept up to date on the status of my truck. In today's day and age trucks go quick so when you finally find the one you want it is really important to have a dealer that is responsive and attentive. The GM Jeremy even reached out to to ensure my experience was the best it could be. I have to say the service was superb. I am glad to know even though the consumer demand is high ...
Jeff Callies is a superstar sales consultant. His product knowledge is outstanding and his backseat delivery presentation is awesome. My wife and I have now purchased two vehicles from him. Both driven by immediate needs and not the typical impulse buy or casual shop. We were serious buyers and both times he made sure we didn't have to waste a minute of our time. He quickly helped us land on what type of vehicle would make us happy and then set out the process to make sure we got to evaluate our choices quickly yet comfortably. He even takes ...
This has been the most amazing service I have aver received for my 2008 Lincoln MKZ - before I received her back she was cleaned, beautiful and running like a champ. They kept me up to date all along the way in her journey with them. Couldn't have asked for better service..
Dealership was a little hard to find but well worth the effort. Friendly, knowledgeable, realistic, price was right, will return. First class staff and management.
I have had great experience with their customer service until recently. I bought a 2018 Ford Explorer from Sill Terhar. Two weeks ago my check engine light was on and the car appeared to be stalling out. I drove directly to the Sill Terhar service center and was greeted with annoyance by an advisor. He begrudgingly reset my computer but did not look at my battery. A week later my vehicle wouldn't start, it was parked in my garage so I had to call AAA to get the battery replaced. The AAA repairman was shocked that the advisor hadn't ...
I bought and took my car here for a full service. After they serviced the car, I drove it 1 mile home, where it died in the parking spot, and wouldn't run or drive anymore. After 3 weeks of me being passed around to different people, and being redirected and completely ignored, I finally got them to agree to tow the car back to lot to figure out the problem. Today, a total of 4 weeks after my first call to Sill-Terhar about the problem, I went to pick up my car. I was met with Evan Robinson, the Ford Service Advisor, ...
Do not take your vehicle here. Completely unprofessional and rude. Had a warranty repair scheduled that was coordinated through Ford corporate. The service advisor was incredibly unprofessional and would not even let us explain completely how we got to where we are with this vehicle. He actually walked away and wouldn't take the vehicle in. Again, the repair was coordinated through Ford corporate and they are helping us to get this work done. The repair is a valid warranty repair and this dealership is so unprofessional they won't even handle it. Not only are we never buying a ...
A big shout out to Sill-Terhar’s Saturday morning Quick Service Lane! It’s the second time I’ve used them for a fast weekend repair. This time it was for a rear signal light replacement. They are friendly, quick and efficient, and it’s great to have a place to go for those Saturday repairs !
Steven Power was exceptional to work with. He was friendly, honest and straightforward about the whole process. He made the experience one where I’ll be a client of his not just a one time customer.
TJ was absolutely outstanding. His expertise in customer service is exceptional. TJ reached out within minutes of my on-line questions. Provided exceptional advise, even completed a face time to "show" me the truck then worked me through all the purchasing requirements while I was in Georgia. I highly recommend TJ and Sill-TerHar Motors, that are #1 in my eyes.
Steven is an absolute delight to work with! He makes the car buying process a breeze, accessible via text, call or email. We intentionally drive 4 hours each way to solely work with only Steven, repeat customers, we’ve purchased and traded with him many times over the years. A true gem in the field of lackluster car salemen.
I’m here to file a complaint, these guys listed a’18 XC90 T6 inscription on CarGurus as clean carfax. Submitted offer and talked to Robert K. He was quite unprofessional in he’s emails. Did some more research on the car and there’s an accident on the record. Why would they post online as clean carfax?! So unprofessional! Wish I would be able to attach photos as proof... I guess only google maps has this option
Working with Angela has been a wonderful experience. I brought 2 small kids and lots of car seats to test out, and her patience was much appreciated. Other staff were kind and helpful as well. We did not feel pressured into anything, and it was a great experience. We have to order the vehicle we want (due to Covid shortages), but Angela is helping to make that process a breeze.
Do not buy a Volvo from this dealership. Last month I was trying to buy a Volvo from them and have a written and signed accepted offer from the Sales Manager. He told me that one of his sales people will call me very soon so I could pick up the car that night. I received a call about two hours later saying that someone is interested in the car and that I need to provide a credit card (which I did) but then five minutes later he texts me back and says the car is gone! A few days ...
Truck was seen by 2 other dealerships. Mitch and his team were professional and took the necessary steps to ensure that my vehicle was fixed the first time.
Took my vehicle to have recall work done, get an oil change and tire rotation, and get a check engine light analyzed and repaired. Nick Karichkowksy was my service advisor. During check-in, Nick assured me he would call when he found out what the check engine diagnostic found. He also asked if I could leave my vehicle overnight and I told him to call me before doing that. I had to initiate conversations with Nick to find out what was happening with my vehicle. I dropped my car off for my appointment at 8 AM and had to call Nick at 2:30 ...
I would like to have Martin Richardson recognized for his superior customer service, I purchased a 2018 Escape, Martin is my service manager, he recognizes me and addresses me by name. he has gone above and beyond to make sure my vehicle service is done when promised and always keeps me informed of my vehicle needs, if it needs to be kept longer and status of. I am sure I am not the only customer that he treats this way. Martin makes sure I and my vehicle are taken care of. I do not know who will read this but Martin ...
Martin Richardson in service was fabulous to work with. Top-Notch customer service. He actually completed the recall work on my car earlier than expected and answered every single question I had about my new Edge. First impressions say a lot about places of business and let me just say, I will definitely continue to make the drive to Sill-TerHar's service department even though there are other QuikLanes closer to me because of the excellent service I received. Thank you!!
I had the BEST dealership experience ever. John not only got me pre-approved but he also came & walk me through the process of getting my new vehicle. They are the best team. Thank you so much John Estrada.
John Estrada was my sales rep and i can confidently state that he is what made my experience so great! From the time and patience shown when learning what my wants and needs were, to following up with me after my purchase to make sure all was well. When I return to Sill terhar, it will be because of my experience with John.
Steven Power was great and sold me what I wanted and needed. Very knowledgeable with no pressure. Got to know me as a person as well, which resulted in complete trust. Would highly recommend him for your purchase of a great car. After the car purchase still helpful and interested in answering questions.
The experience I had at Sill-Terhar Ford was excellent. My salesperson Graham Derbyshire was very friendly and professional. His follow-up was also excellent. I would not hesitate to send my friends and family there.
Worked with Steven Power over at Sill terhar Ford. Would absolutely recommend him to a friend or family member. He was super friendly when he came out to help my wife and I find a safe car for us and our newborn. Not pushy at all, knowledgeable about the vehicles, and treated us with trust and respect. He made the car buying experience quick, easy, and not at all painful like many of us have experienced previously. Went above and beyond for us even after the purchase was made. Go see Steven when that new ford bronco comes out!! His ...
I went in not sure if I could even get a used car let alone a new one. They listened to me and what I was looking for and then found a new EcoSport. I would recommend this dealership to anyone looking for a car.
I've leased two Mazdas with Sill-TerHar Motors and I will continue to be their loyal customer. They have gone above and beyond to make leasing convenient and efficient. I’ve dealt with many dealerships over the years and I’ve only felt like I got a good deal when doing business with Sill-TerHar. I was especially impressed with how they handled things during the COVID-19 stay-at-home order. Tom Perales brought everything to my home, including three different cars to test drive for a full 24 hours each and all the paperwork. He even came back the next day to collect ...
This team was great! They have helped me with now two vehicles and helped me with my credit tremendously! Always a great experience from Ty Steerman, John Estrada and Chris Kocourek. They truly care and make sure I get the best for my money. I will continue to work with these guys at Sill- TerHar Motors. My mom is also a continued customer. I highly recommend going to these guys if you are looking for an honest team to help you with your new vehicle!
I worked Scott Peterson and the entire process was excellent from start to finish. Great team overall rounded out by Robert and Bryan. Will be back for my next purchase!
I was so unbelievably impressed by this dealership. I was planning on going to CarMax because I was nervous about haggling. The gentlemen at this dealership were so helpful, they truly did their best to get me the best price possible and make me feel at home. I got the perfect car that was way beyond my expectations but right in my price range.
Ty This is a great guy Got me a great deal not once but twice this is my 2nd time Buying a car from him👍👍👍👍
I forgot I was buying a car until I drove off. I had so much fun just talking to Bryan, Ty and John. They were all on top of everything and I was in and out in an hour. Bryan told me what he could and he followed through and got me the Jeep I’ve always wanted. Honestly the easiest experience I’ve ever encountered when buying a car. I don’t feel the need to shop anywhere else from now on because I know they will take care of me every time. This is the place to be!
Awesome and easy experience. Most thorough but speedy transaction i have had. Especially after the joke of an experience I had at Medved Chevy. Thanks Jeff
Sales was great service is less than one stair. It’s going to be a long five years. Left many messages with no call backs
Recently worked with Jeff Callies on the purchase of my lease. Jeff was great to work with as he was up front about the process and did not try to pressure me into purchasing or leasing another vehicle. I would recommend Jeff and Sill Terhar to any one for their future vehicle needs. In fact all the staff that I worked with on this purchase were friendly and great to work with. When ready will to them for my next purchase. Highly recommend Sill Terhar for any of your vehicle needs. Sharon G
If you want an excellent no pressure car buying experience go see Jeff Callies at Sill Terhar. He’s patient and a pleasure to work with. This was my 4th car experience with him and the best yet. If issues arise (sometimes they do) he goes above and beyond to address them. Simply great!!!